WiU Meal Plan

Meal delivery APP / RWD web

Project Overview

Aging society is an unavoidable issue in each developed country, especially elderly living alone. Those people who maybe inconvenient to go outside for shopping, eating, even just buy the materials for cooking.
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Without family members live together, they have to deal with their own life by themselves, or rely on their children or relative assist from far away so that an app or web with providing the meal in the community by chain of supermarkets will be one of the solutions in the next generation.

The problems

The biggest challenge is this is for elderly, we have to reduce and simplify the process of the operation.

How to refine the cost of learning, how to encourage elderly to use in normal life. That’s what we’re thinking and trying to solve.

The goals

The learning curve is not easy for senior adult, so we focus on adult are used to use mobile phone who are living alone or handicapped.

The goal is to provide a meal plan to those people and then they don't need to worry about the supply of food.

My role & responsibilites

• UX designer / UX researcher
• Competitor analysis
• Customer analysis and user research
• Prototyping and wireframing
• Testing and iteration
• Coordination with designer and developer

Pain points

Product

Elderly are not familiar with mobile device.

How to give much more easy operation?

Process

How to pay for the goods or service?

If they don’t have credit card, is there any other options?

Support

How to sign up, can we reduce the procedure?

How can we do when they’re facing the problems?

Sketch wireframe

Prototype for uasibility test

Hi-fi prototype

Findings

Reservation

If it’s convenient, most non-tech senior adults, will ask their children or social volunteers assist them ordering food or meals.

Features

For most users, simplize options will reduce the willingness to order the meal plan.

Efficiency

If their family members can assist to put the money into adults’ accounts in advance.
Adults can directly buy stuff online and don’t worry about how to pay.

Accessibility considerations

Provide easy mode

Meal plan including easy mode which allow system to automatically arrange meals

More simple path

No more commercial ads or too many products to interrupt the path of booking

Volunteer friendly

When social volunteers who need to serve many adults, they can easily make the ordering of their meals.

Takeaways & next steps

Impact

When we made the interviews, we found that even the adults have smart phones, the willingness to try new apps or functions is lower than we’ve predicted.So, one direction is to simpsize the steps of features, another direction is to build more functions and more detail collection for the people who assist them to order the meal

What I learned

Don't expect most people will follow the guidance you provide on the usability test, and try to be humble with the design you think you’ve already had a lot of experience.